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RETURNS & EXCHANGES
Our return policy is only applicable to any item(s) purchased online and delivered in United Kingdom, within 30 days of receiving your order.
- Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
- In the interest of hygiene, we do not accept returns or refunds on earrings and foot care accessories unless they are defective or the wrong item was sent.
- A final inspection will be done to ensure all items are in their original condition before processing your returns
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost
- If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP
Our return policy is only applicable to any item(s) purchased online and delivered in United Kingdom, within 30 days of receiving your order.
Items purchased in physical stores are not eligible for returns online.
If your item(s) is defective or wrong, email us at customers@charleskeith.com with the subject title: Return Request – [Your Order Number]. Our customer service team will assist you with the returns process.
| HOW TO RETURN | |||
|---|---|---|---|
|
USING ONLINE RETURN & EXCHANGE FORM
Free of charge
|
|||
Step 1
Log in to CHARLESKEITH.UK to 'SUBMIT A RETURN REQUEST' via ORDER > VIEW ORDER DETAILS. You will be redirected to our online return portal to key in your orderID and email address accordingly. Do note the refund amount shown reflects the original price of the item. Actual amount refunded is subject to any applied discounts and/or promotions. |
Step 2
Select the item(s) you wish to return, reason for returns and quantity Click 'Submit' to create the return label and return number. |
Step 3
Once your return label and return number have been
created, pack the item(s) along with the
physical Return & Exchange
form into the original packaging. Attach the return label onto the outside of parcel and drop it off at the designated drop-off point. (Return label sticker can also be printed at drop-off point) |
Step 4
You will be notified via an automated email once your return has been authorised. Further instructions will be provided via email. |
| HOW TO RETURN |
|---|
|
USING ONLINE RETURN & EXCHANGE FORM
Free of charge
|
|
Step 1
Log in to CHARLESKEITH.UK to 'SUBMIT A RETURN REQUEST' via ORDER > VIEW ORDER DETAILS. You will be redirected to our online return portal to key in your orderID and email address accordingly. |
|
Step 2
Select the item(s) you wish to return, reason for returns and quantity Click 'Submit' to create the return label and return number. |
|
Step 3
Once your return label and return number have been
created, pack the item(s) along with the
physical
Return & Exchange
form into the original packaging. Attach the return label onto the outside of parcel and drop it off at the designated drop-off point. (Return label sticker can also be printed at drop-off point) |
|
Step 4
You will be notified via an automated email once your return has been authorised. Further instructions will be provided via email. |
If you have checked out as a guest, kindly follow the process below to bypass our account login for your returns or exchanges.
| HOW TO RETURN | |||
|---|---|---|---|
|
USING ONLINE RETURN & EXCHANGE FORM
Free of charge
|
|||
|
Step 1
Create a return request via our online return portal Key in your orderID and email address for order creation accordingly. To retrieve your order number, head to 'View Order Status' Do note the refund amount shown reflects the original price of the item. Actual amount refunded is subject to any applied discounts and/or promotions. |
Step 2
Select the item(s) you wish to return, reason for returns and quantity Click 'Submit' to create the return label and return number. |
Step 3
Once your return label and return number have been created, pack the item(s) along with the physical Return & Exchange form into the original packaging. (If you did not receive the Return & Exchange form, you may retrieve it from the Order Status page) Attach the return label on the outside of parcel and drop it off at the designated drop-off point. (Return label sticker can also be printed at drop-off point) |
Step 4
You will be notified via an automated email once your return has been authorised. Further instructions will be provided via email. |
| HOW TO RETURN |
|---|
|
USING ONLINE RETURN & EXCHANGE FORM
Free of charge
|
|
Step 1
Create a return request via our online return portal Key in your orderID and email address for order creation accordingly. To retrieve your order number, head to 'View Order Status' |
|
Step 2
Select the item(s) you wish to return, reason for returns and quantity Click 'Submit' to create the return label and return number. |
|
Step 3
Once your return label and return number have been created, pack the item(s) along with the physical Return & Exchange form into the original packaging. (If you did not receive the Return & Exchange form, you may retrieve it from the Order Status page) Attach the return label on the outside of parcel and drop it off at the designated drop-off point. (Return label sticker can also be printed at drop-off point) |
|
Step 4
You will be notified via an automated email once your return has been authorised. Further instructions will be provided via email. |
| Created | Your returns request has been received |
| Pending | Your returned item(s) are currently being processed |
| Completed | You have received a refund for your returns request |
| Rejected | Your returns request has been denied |
- Submit a return request within 30 days of purchase via the returns procedure stated above
- Make a new order
- CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
- All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item(s) which is being returned to us.
- Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
- Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
- CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
- Our Returns policy does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH.
- CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
- All Returns are at all times governed by the law of England and Wales. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Courts in London.
- CHARLES & KEITH's decisions on Returns are final.